The Walk in Wardrobe

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No, you do not need to create an account to purchase on our website. You will still receive an Order Confirmation once your order has been placed successfully.

Do I need an Account

My Account

Can I find and try on online items at your physical store?

How do I know if an item fits true to size?

Can you provide updates on product restocks?

I'm having trouble with my shopping bag?

Is your site secure?

What should I do if my voucher code or gift card is not working?

Will out-of-stock items be restocked, and can I find them elsewhere?

Are new colour options for products going to be available?

How do I apply a discount code to my order?

How can I be notified when an item is back in stock?

Will items be restocked, and can out-of-stock items be reserved?

Website

How do I create an Account

Why should I create an account?

I can't login!

How do I track my order?

How can I get updates on my order?

Can I cancel or amend my order after it has been processed or shipped?

How do I process a refund/exchange for my order?

Do you ship worldwide?

Do I need to pay customs charges for deliveries?

Why might there be a delay in the dispatching of my order?

How can I return an item to your store?

How do I request a refund instead of an exchange or store credit?

How will I know if my refund has been processed?

How can I ensure I receive a refund for postage when returning an item?

What happens if I receive the same item I returned?

Will there be a delay in processing my order during the holidays?

Can I return an item I purchased online via click and collect?

How long does it take for a refund to be processed to my account?

Shipping & Returns

How do I cancel my order?

Can I change the delivery address on my order?

What should I do if I haven't received my order?

What happens if I lose the mail I received for a gift card?

What should I do if I need my order by a specific date for an event?

What happens if the item I ordered is out of stock after purchase?

How can I track my order and what if I haven't received a notification of fulfillment?

Do you steam the clothing before shipping?

Can I add items to my existing order to save on shipping?

What is the policy for securing items in my online shopping basket?

Can you expedite the processing of my order for an earlier collection or delivery?

Placing an Order

What are the store opening times and how can I place an order for collection?

How can I get advice on specific items available at your shop?

Is it possible to arrange a store collection for my order later if I'm unavailable?

Is it possible to hold my purchase at the store for a later pickup?

What are the operating hours and process for collecting my order in-store?

Store

Can I add an item to an existing order?

What to do if I have received an incorrect/faulty item?

What happens if there's a sizing error or urgent replacement needed?

What should I do if there is an error in my billing or shipping address?

Can I cancel my order if I no longer need the item?

What should I do if I lost my return receipt or didn't receive a refund for my return?

How do I return a faulty item?

Customer Service

Do I need an AccountUpdated 8 months ago