You may contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Or you can contact us via telephone- 028 4062 9070. Orders can only be cancelled before they have bee
If you've entered the incorrect shipping address on your order, don't worry! You can request an address change by contacting us with the correct details. We'll be happy to update the information for you before your order is dispatched. Email- hello@w
We apologize if there's been a delay with your order. When such issues occur, we make it a priority to resolve them. We reach out to the shipping service and request an update. We ask you to bear with us while we follow up on your delivery.
If you seem to have lost or accidentally deleted an email containing a gift card, there's no need to worry. You can ask us to resend it to your email, ensuring that you can still enjoy your gift card.
If you require your order by a certain date, such as for a holiday or a wedding, we recommend ordering well in advance to account for any potential delays, especially during busy sale periods. Due to high volumes, our fulfilment team works hard to di
If an item you ordered is out of stock due to a stocking error on our website, we are deeply sorry for the inconvenience and disappointment this may cause. We will contact you to inform you that the item is not available, despite our efforts to find
When your order is fulfilled, we will send you a notification. If you have not received a notification yet, it is likely due to our team working through a high volume of orders. Rest assured, we are expediting the process to ensure your order is disp
Our usual practice is to steam or iron items before they are slip bagged for shipping, ensuring they arrive in good condition. However, if any items are missed and arrive wrinkled, we apologize for the inconvenience.
Unfortunately, once an order is placed, additional items cannot be added to it. Each parcel is processed based on weight at the time the order is placed, and our system fulfills orders sequentially from oldest to newest.
We aim to provide a fair opportunity for all shoppers to purchase our products. When shopping online with us, the items placed in your basket are not reserved until the checkout process is completed. Due to high demand, products may sometimes sell ou
We are committed to preparing your order as swiftly as possible. During our busy periods, we ask for your patience as we process your items. Once your order has been readied, you will receive an email confirmation. It's important to wait for this not