Keeping track of your order is made easy with the tracking link we provide. After your order has been shipped, you will receive an email confirmation which will include a tracking link specific to your order. Simply click on the link provided to moni
Once you place an order with us, rest assured it will be processed promptly. All orders are confirmed by email, and once your order has been shipped, we will send you a confirmation email including your tracking information, allowing you to follow yo
Once your order has been processed or shipped from our warehouse, we are unable to make any changes or cancellations at that time. If you need to return an order upon its receipt or wish to make alterations, please visit our returns centre.https://wa
You can return/ exchange your items within 14 days of receipt of your order.To get the return/exchange process started, please visit our returns portal- https://walkinwardrobeonline.com/pages/returns-portal, and input your order number and email addr
We do ship to most countries, however, there are a few that we are unable to send to. Please note that international shipments can take additional time. If you have been waiting for more than 10 days to receive your order, please get in touch with ou
Gladly, when ordering from us, you will not be subjected to any customs charges. However, we advise you to be cautious about receiving texts or notifications requesting customs payments as they could be scams.
We sometimes face unexpected high volumes of orders, particularly during sales, which our fulfilment team diligently works through. Your patience during these busier times is greatly appreciated. You will be notified as soon as your order is dispatch
Should you need to return an item, you may bring it back to our shop directly without any issues. Additionally, you can utilize our returns center available online to process returns if you cannot make it to the store.
To request a refund instead of an exchange or store credit, please ensure that you specify you want a refund at the time you initiate your return. When your returned item is received, a refund will be issued in accordance with your explicit request.
You will be informed via email once your refund has been processed. If the refunded amount differs from what you expect or if there are any issues, do not hesitate to get in touch for clarification. Keep in mind refunds may be partially issued to a g
If you paid for postage when returning an item and expect to be refunded for that cost, please specify this when you're communicating your return request. If you've been refunded to a gift card but would prefer the amount to your bank card as initial
If you receive the same item you had returned, it might be an error in the returns process. Please send the item back and inform us of the situation, including any reference numbers or order details, to ensure we correctly process your refund.
The holiday season can be a bustling time, but we strive to process each order efficiently. Our standard processing timeframe will be clearly communicated, and we will promptly send out an email once your order is ready to be picked up. We're mindful
Yes, items purchased online via click and collect can be returned. Please provide your order number when processing the return to ensure accurate and timely service.
Once your refund has been processed by us, please allow a specified date range for your bank to fully process the transaction and for the funds to be visible in your account. The reimbursement will be issued back to the original form of payment that