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Customer Service

Can I add an item to an existing order?

Once an order has been placed, additional items cannot be added to it due to logistics reasons, as each parcel is processed by weight at the time of ordering. If you wish to purchase additional items, please place a separate order for them.

What to do if I have received an incorrect/faulty item?

We always aim to ensure our customers are satisfied with their purchases. If you've received a faulty item or if a wrong item has been sent to you, please the Returns Portal here > https://walkinwardrobeonline.com/pages/returns-portal, you'll be able

What happens if there's a sizing error or urgent replacement needed?

In the event of a sizing mistake or if an urgent replacement for an item is necessary, especially due to upcoming events like weddings, please contact us immediately. We prioritize such requests to assist you promptly.

What should I do if there is an error in my billing or shipping address?

If you discover an error in your billing or shipping address after placing an order, please reach out to our dispatch team immediately to make any necessary corrections. It is vital to confirm your shipping address accurately to ensure smooth deliver

Can I cancel my order if I no longer need the item?

If you've had a change of plans and wish to cancel your order, you can certainly do so. Please reach out to us as soon as possible with your order number so we can process the cancellation before your order is shipped.

What should I do if I lost my return receipt or didn't receive a refund for my return?

If you do not have a receipt to track your return, you may contact us to verify if your returned items have been received at our warehouse. It's essential to keep your postal receipt or any tracking information until your refund has been confirmed.

How do I return a faulty item?

We extend our sincere apologies for any inconvenience caused. Though we strive to offer impeccable service and conduct thorough quality checks before dispatching orders, in rare instances, some issues may slip past us. If you have received a faulty i